Four years ago, we didn't have the experience on Keycloak, and we weren't able to fully operate it [...] it was clear that we needed to outsource this project. That's why we approached Cloud-IAM [...] specifically for their knowledge and expertise in Keycloak, high availability capabilities, and 24/7 support. All of these factors are crucially important to our critical service [...] where the slightest interruption can have serious financial and public image consequences.